I googled support for gmail because I had a problem, and I clicked on what I thought was a google link.
I called the number 866-427-5742 (they gave me their tech number 888-793-3471 (all cell phones).
I was told me they were google support and that my problem with gmail was that I had been hacked. They could find out who did it and their legal team would call me in a week and report to the authorities. I thought I was talking to Google!
The pitch was that they had to remote control my computer and would download a powerful software to find the Trojans. I directly asked who they were and they told me "Google."
I allowed it. They showed me a "Trojan" in Task Manager (csrss.exe) and they actually showed me a list of all Trojans (they made it up themselves). Their solution was to downloaded Microsoft Essentials (for free they said) but would have to charge me $129 for their services and their legal team, etc.
I was an idiot and agreed. They are Mike and Jack with Global IT based in India with their offices in VA. Their address is 21902 Knob Hill Pl
Ashburn, VA, zip 20148; and this is a new home recently built in an exclusive area in VA.
Yes, they have a website, but they are scam artists and hackers! When my gmail was NOT improved and when I had MORE problems because they bogged up my computer, they kept hanging up on me!
They hacked into my emails and documents and have been sending me emails from my own directory with pictures of Indian icons! Also I have been receiving phone calls from scams artists!
I cancelled my credit card (they never collected)and changed all my passwords and un-clicked remote access in my computer. What a frightening lesson.
Thanks for your website so I could post and warn others.