1 Post, 1 Reply
I received a phone call from RFH and Associates on 08/22/2013; the person I spoke to was Bill Shears. They initially left a message on my call notes stating they were attempting to collect a debt in my name, which is not legal for a 3rd party collection agency to divulge on a machine--anyone could retrieve the message. I called Bill Shears back, and he states that I owe the remainder amount that Humana Choice PPO failed to pay. I advised him that my insurance is responsible for the amount, all I owe is the $10 co-pay, and that they obviously have made a billing mistake, since Humana PPO Choice has paid amounts worked out with in-network providers. I told him not to call me again, he began to argue with me, and I finally terminated the phone call by hanging up on him. I called back and asked for their physical address in order to report them to the Consumer Financial Protection Bureau, the Attorney General, and the BBB. He refused to give me their full address until I demanded to speak to the operations director (supposedly Nick Carraway). He was equally rude. If you are having problem with them, I'd suggest reporting them as well.