caller says he works for microsoft. he has a HEAVY accent and is not very fluent in english. says my computer is reporting that I have many virus and trojan and for me to go to a website so a "qualified" tech can fix it. when I begin to question him on specifics, he becomes rude and pushy and talks over me. I have investigated this and found it to be a VERY wide-spread scam. first, microsoft DOES NOT call people in this manner, second, their customer service personnel are polite and helpful and never ask for remote access.